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Article 1 - SCOPE

These General Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller (hereinafter "DUNUM SOLUTIONS or The Seller") with buyers ("The Customers or The Customer"), wishing to acquire the products offered for sale ("The Products") by the Seller on the site (the "Site").

The Products sold by DUNUM SOLUTIONS are care and hygiene products and accessories that appear on the site on the day the Customer consults the site and within the limits of available stocks. The Seller reserves the right to withdraw products from sale at any time.

Prior to any order, you can consult the main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, which are presented on the Site, which the customer is required to read before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer.

These GCS are accessible at any time on the Site and will prevail over any other document.

The Customer declares to have read these GCS and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure of the site.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller's contact details are as follows:


BARTHES Camille – 33 Avenue Jean-Baptiste de Lamarck - 31130 BALMA

Registration number: 913 304 747


Phone: +33621096733

VAT number: FR67913304747


The Products are supplied at the prices in force appearing on the site, when the order is registered by the Seller. The price takes into account the VAT applicable on the day of the order.

The prices take into account any reductions that may be granted by the Seller on the Site.

These prices are firm and non-revisable during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.


It is up to the Customer to select on the Site the Products he or she wishes to order, according to the following terms:

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the Site constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his or her order on the site.


The Customer expressly acknowledges that any order made on the Site is an order with payment obligation, which requires the payment of a price against the supply of the Product ordered. DUNUM SOLUTIONS reserves the right to check the validity of the payment, before shipping the order, by any means necessary.

DUNUM SOLUTIONS uses the Mollie online payment solution. The Customer has the following payment options:

            Payment by credit card

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider (Mollie) involved in banking transactions carried out on the Site.

Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.

• Payment by electronic wallet, Paypal type

The Customer already has an account on the electronic wallet used by the Seller. The Customer can use this account and pay for his order securely without communicating his or her bank details.


Delivery is made to the address indicated by the Customer, it being specified that this must be the address of residence of the Customer, of a natural person of his choice or of a legal person (delivery to his company). Delivery cannot be made to PO boxes or hotels. The Customer is required to always update his personal information. In the event of an error in the wording of the recipient's contact details, DUNUM SOLUTIONS cannot be held responsible for the impossibility of delivering the Products.

For all orders to be delivered in France and abroad, the carrier used is either Colissimo or Mondial Relay. Depending on the delivery method chosen, the package will be delivered to the mailbox at the delivery address indicated when placing the order or it will be made available at a relay point or at the nearby post office.

The Seller is not held responsible in the event of loss or theft of goods. In the event of loss or theft of packages, DUNUM SOLUTIONS cannot be blamed, and no compensation can be requested by the Customer. The Customer must contact the carrier "Colissimo" or "Mondial Relay" with the tracking number of the package and the invoice for his or her order.

If the goods are delivered with obvious damage due to transport, the Customer must inform the service provider delivery company (Colissimo or Mondial Relay) without delay and contact DUNUM SOLUTIONS customer service immediately in order to allow the latter to deal with complaints as soon as possible. Any complaints concerning damage related to the delivery made after the day of delivery may not be taken into account by DUNUM SOLUTIONS.

The delivery time of the Products is indicated on the website at the time of the order.

Deliveries take place within a maximum period of 14 working days for delivery in mainland France and 20 working days for delivery in Europe, to the address indicated by the Customer when ordering on the site. This period is counted from the day after the validation of the order.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified above.

If the Products ordered have not been delivered within 14 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be cancelled at the Customer's written request within conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him or her no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of additional specific invoicing, on an estimate previously accepted in writing by the Customer.

The Customer is required to check the condition of the products delivered. Any anomaly concerning the delivery such as a damaged package, missing products, damaged products, products not conforming to the order must be notified within the legal deadlines following receipt of the order by registered letter with acknowledgment of receipt or by e-mail to the following address: to request a return.

Once the return has been validated, a return form to be printed will be sent to the customer by email. It is up to the Customer to print it, stick it on the package and drop it off at their post office. No return must be made without the prior agreement of DUNUM SOLUTIONS, otherwise the refund cannot be validated. Returned items must not have been worn or used and be in their original packaging. Any item returned dirty and/or damaged by the Customer will not be taken back.

The customer should take care of the packaging and protect the product well so that it is not damaged during transport.



The transfer of ownership of the Products from the Seller to the Customer will only be made after full payment of the price by the latter, regardless of the date of delivery of the said Products.



The Customer has a period of 14 days from receipt of the order to exercise his legal right of withdrawal.

The right of withdrawal can be exercised online, using the attached withdrawal form or any other declaration, unambiguous, expressing the will to withdraw and in particular by e-mail addressed to the Seller at the address indicated in ARTICLE 1 of the GCS.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be marketed again in new condition, accompanied by the purchase invoice.

Damaged, soiled, or incomplete Products are not taken back.

The return costs remain the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.



The Products supplied by the Seller benefit from:

• The legal guarantee of conformity, for Products that are defective, spoiled or damaged or that do not correspond to the order,

• The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Provisions relating to legal warranties

Article L217-4 of the Consumer Code

“The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code

“The property is in accordance with the contract:

1° If it is specific to the use usually expected of a similar item and, where applicable:

- If it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- If it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »

Article 1641 of the Civil Code.

"The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lesser price for them, if he had known them. »

Article 1648 paragraph 1 of the Civil Code

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-compliance of the Products or of the existence of hidden defects from the time of their discovery.

The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts.

Refunds, replacements, or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days following the Seller's finding of the lack of conformity or the hidden defect. This refund will be made by bank transfer.

The responsibility of the Seller cannot be engaged in the following cases:

• Non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify.

• In the event of misuse, use for professional purposes, negligence, or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.

• The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.



The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected only for the execution of the sales contract.

9.1 Collection of personal data

The personal data collected on the Site are as follows:

Product Order:

When ordering Products by the Customer:

Surnames, first names, postal address, telephone number and e-mail address.


As part of the payment of the Products offered on the Site, the latter records financial data relating to the bank account or the credit card of the Customer / user.

9.2 Recipients of personal data

Personal data is reserved for the sole use of the Seller and its employees.

9.3 Data controller

The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data.

9.4 Limitation of processing

Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.

9.5 Duration of data retention

The Seller will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.

9.6 Security and privacy

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Implementation of Client and user rights

In application of the regulations applicable to personal data, Customers and users of the Site have the following rights;

• They can delete their account by writing to the email address

• They can exercise their right of access to know the personal data concerning them by writing to the address

• If the personal data held by the Seller is inaccurate, they may request that the information is updated by writing to the address

• They can request the deletion of their personal data, in accordance with applicable data protection laws, by writing to

• Finally, they can object to the processing of their data by the Seller.

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or email to the Data Controller whose contact details are given above.

The controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must be motivated.

The Customer is informed that in the event of refusal, he can lodge a complaint with CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.

The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always be able to withdraw his consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.


The content of the Site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.


These T&Cs and the resulting operations are governed by and subject to French law.

These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.


For any complaint, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these GCS.



Withdrawal form

Date : ____________

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on except exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

To the attention of DUNUM SOLUTIONS

33 avenue Jean-Baptiste de Lamarck 31130 BALMA

I hereby notify the withdrawal of the contract relating to the property below:

- Order of (specify date)

- Order number: ……………………… 

- Client name : ………………………………………

- Customer's address: …………………………………….

Signature of the Client (only in the event of notification of this form on paper)